Store Return Policy
Satisfaction is guaranteed or we’ll happily give you a refund for the shirts that you purchase (excluding shipping), provided they are unworn, and unwashed, and it is within 45 days of your order. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors.
How to Send in Your Return
We will provide a full refund (excluding shipping) for any unworn, unwashed item that is returned within 45 days of the date of purchase. The shirts must be in re-sellable condition, free from deodorant marks, pet hair and cigarette smoke odors. Place the item, as well as proper postage on your package and mail it to the address listed below.
This is not our physical company address. Please only send returns here, as we will not accept any other mail at this address:
MTB Trails LLC
ATTN: RETURNS DEPT.
915 NW Gasoline Alley, Suite 205
Bend, OR 97703
We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.
If you do not have your return form, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.
We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.
If you have any questions about processing your return please feel free to contact us.
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